PAYMENT POLICY
Effective Date: 22-08-2025
Version: 2.0
Company Name: SONI STACC TECHNOLOGY PRIVATE LIMITED
Website/Application: STACCYOU
1. INTRODUCTION
This Payment Policy (“Policy”) governs the payment-related terms and conditions applicable to purchases made on the platform operated by SONI STACC TECHNOLOGY PRIVATE LIMITED, a company duly registered under the applicable laws of India, having its registered office at BAHETI CHOWK, SEVAGO KA MOHALLA, Bikaner City, Bikaner, Bikaner- 334001, Rajasthan (“Company”, “we”, “us”, or “our”).
By making a purchase on our platform and proceeding to checkout, the purchaser/user (“User”, “you”, or “your”) hereby acknowledges, accepts, and agrees to be bound by this Payment Policy, including all charges, fees, and related terms, in accordance with applicable law.
2. PAYMENT STRUCTURE
When you place an order on our platform, your total payable amount (“Total Payable”) will include the following components:
2.1 Product Price
The base amount payable by the User is the total cost of the selected products. This cost shall be clearly itemized and visible before order confirmation. Prices are inclusive of applicable taxes unless specifically stated otherwise.
2.2 Additional Charges (Overall 4.4%)
On every order, an overall charge of 4.4% (Four point four percent) will be levied on the total product cost. This charge includes:
Payment Gateway Fee (2.36%) – collected by our payment gateway provider (currently Razorpay) for securely processing your payment.
Platform Service Charge (2.04%) – the remaining portion of the 4.4% charge, retained by the Company to support platform maintenance, technical infrastructure, and user experience improvements.
These charges are non-refundable under all circumstances, unless the transaction fails due to a technical error without payment capture or is canceled by the Company.
2.3 Delivery Fee (Conditional)
If the User opts for delivery at a selected address while placing the order:
A delivery fee between ₹10 to ₹20 (Indian Rupees Ten to Twenty Only) will be charged, if the delivery address lies within a radius of 1 (One) kilometer from our designated fulfillment location.
In case the delivery address is beyond this 1 km range, the User will be informed of revised delivery charges, if any, before confirming the order.
Delivery charges once paid are non-refundable, unless the product is undeliverable due to service constraints.
3. MODES OF PAYMENT
We accept payment through the following modes:
Credit Cards / Debit Cards (Visa, Mastercard, RuPay)
UPI (Unified Payments Interface)
Net Banking
Any other mode introduced by us or Razorpay from time to time
All payments are securely processed via Razorpay, our third-party payment gateway provider. The Company does not store any sensitive payment information such as card details, UPI credentials, or bank account details.
4. INVOICING AND RECEIPTS
Upon successful payment, the User will receive:
An itemized invoice showing the breakdown of product cost, charges (4.4% split into gateway + service), and delivery charges (if applicable).
A payment confirmation receipt delivered via email or in-app notification.
All records shall be maintained in compliance with the applicable tax and accounting standards.
5. REFUNDS AND ADJUSTMENTS
Refunds, if applicable, shall be processed in accordance with our Return and Refund Policy. Under no condition will the 4.4% charge (gateway + service) or delivery charges be refunded unless the transaction was erroneously processed or canceled from our end without delivery or service.
If a User initiates a cancellation or return as per policy:
Product Cost may be refunded partially or fully depending on the stage of the order and the product condition.
The 4.4% charge and Delivery Fee will not be refunded.
6. DISPUTES AND CHARGEBACKS
Any disputes regarding payments should be first addressed by contacting our support team at support@staccyou.com. Users agree not to initiate chargebacks or payment disputes with the payment gateway provider without first contacting and attempting resolution with the Company.
If a chargeback is found to be unjustified or fraudulent, the Company reserves the right to pursue legal remedies and block the User’s access to further transactions.
7. LIMITATION OF LIABILITY
The Company shall not be liable for:
Any technical errors or delays caused by the payment gateway or banking infrastructure.
Losses arising from incorrect information entered by the User.
Indirect or consequential losses from payment failures or service delays.
Our total liability, in any case, shall not exceed the amount actually paid by the User for the specific order, excluding the 4.4% charge and delivery fees.
8. AMENDMENTS
We reserve the right to amend, modify, or update this Payment Policy at any time. Any changes will be effective upon posting the revised policy on the platform. Users are encouraged to review this page periodically to stay informed of changes.
9. CONTACT US
For any queries, complaints, or support related to payments, please contact:
SONI STACC TECHNOLOGY PRIVATE LIMITED
Email: support@staccyou.com
Phone: +918824364515
Registered Office: BAHETI CHOWK, SEVAGO KA MOHALLA, Bikaner City, Bikaner, Bikaner- 334001, Rajasthan